According to the report, this is a period when Vietnamese digital consumers use more platforms than ever before, with the dominance of the e-commerce market accounting for 51 percent of online spending.
Source: Free Pics
Việt Nam is a top market in adopting new technologies, in which 58 percent of digital consumers have used online banking solutions, e-wallets, money transfer applications, and digital banking.
According to the "SYNC Southeast Asia" report on digital consumers in Southeast Asia in the new stage of development, Việt Nam has nearly 80 percent of the population represented as digital consumers. Moreover, the average contribution of e-commerce to total retail has continued to grow at 15 percent over the past year, higher than India's 10 percent and China's 4 percent growth, with an online-to-total retail share of 6 percent.
About three years into the pandemic, research shows that regional consumers are at a new stage of development, prioritizing an integrated shopping experience that effectively combines online and in-person services.
After the pandemic, 10 percent of Vietnamese surveyed moved at least one of their shopping categories from online to direct channels because of the "interface" factor that direct sales channels bring. However, there are still certain shopping categories that consumers still prefer to choose "closing" online, indicating that online shopping continues to serve as an important channel for digital shoppers in the country. During the 'discovery' phase, 84 percent of Vietnamese shoppers see online as their go-to channel to browse and find items.
E-commerce accounts for 51 percent of online spending
According to the report, this is a period when Vietnamese digital consumers use more platforms than ever before, with the dominance of the e-commerce market accounting for 51 percent of online spending. At the same time, social networks account for nearly half of online discoveries, including images at 16 percent, social media videos at 22 percent, and related tools such as messaging at 9 percent.
Social media and related tools such as messaging were paramount channels for Việt Nam's digital shoppers during the consideration period, accounting for 44 percent of survey respondents.
"Consumers' openness to interaction and experimentation has also led to behavioral change, with 64 percent of respondents saying they have interacted with a business conversation account in the past year. As customers seek more engagement, the content creation economy also shows many positive signals.
"In Việt Nam, the average sales volume related to entertainment, streaming, and related products to content creators in the three months before our survey has increased 12 times," said Lê Khôi, Country Director of Việt Nam Market of Meta, adding: "In the context of digital consumption, Vietnamese users switch brands more often and increase the number of platforms they use to find a better value, with 22 percent of online orders made on various e-commerce platforms."
He added: "Value is one of the main factors driving this behavior when 'better price' is chosen as the top reason for switching platforms, followed by the product quality and delivery times. As a result, the number of online platforms Vietnamese consumers use will increase from 8 in 2021 to 16 in 2022.
Last week, in the seminar 'Promoting digital transformation for organizations and businesses, Nguyễn Bá Diệp, Co-Founder of MoMo Ewallet, said: "Digital transformation for retail businesses is an inevitable trend."
Diệp added that with more than 31 million customers on MoMo, they have solutions to help businesses, especially SMEs, banks, credit institutions, and investment funds, to reach more customers quickly and efficiently.
Diệp said MoMo would continue coordinating with tens of thousands of other partners to expand this service ecosystem specifically for retail solutions.
Diệp said in the last four years, it developed the Finance-Insurance service on MoMo with more than 10 million users, including consumer credit, accumulated investment, and insurance.
The report also shows that thanks to advanced thinking, Việt Nam is among the top markets in adopting future technologies such as fintech and metaverse, alongside Indonesia and the Philippines. Currently, 58 percent of digital consumers in Vietnam have used fintech solutions such as online banking, e-wallets, money transfer applications, and omnipotent digital banking.
It also said the use of digital technology in Việt Nam is ripe and mainly driven by functionality and convenience, adding 7 out of 10 digital consumers in the country used metaverse technology such as cryptocurrencies, augmented reality, virtual reality, virtual world, and NFT's in 2022. In particular, Việt Nam has the highest rate of VR applications among Southeast Asian countries, with 29 percent.
Source: VNS